Problem Management focuses on determining the root cause of a problem, and on using the BMC Helix ITSM: Change Management processes to correct the root cause. The following graphic shows the relationship between Incident Management, Problem Management, and Change Management processes for user requests. End-to-end process

The problem lifecycle includes request review, root cause analysis, analysis review, and closure. BMC Helix ITSM: Service Desk uses automated Problem Management processes to ensure reactive resolution of customer questions and issues, …

See what BMC Helix ITSM has to offer. Create and resolve incidents faster with intelligent, context-aware, and proactive incident matching. BMC Helix leverages AI to detect clusters of recurring incidents for intuitive analysis and streamlining of problem management.

You can initiate new problem investigations, perform root cause analysis, define known errors, relate problem investigations to other ticket types, and create knowledge articles. The goal of Problem Management is to reduce number and impact of incident requests. The following video (03:34) provides an overview of problem management.

The Problem Management process focuses on determining the root cause of a problem, and on using the Change Management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and …

BMC Service Desk uses automated, ITIL® compliant Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services.

Nov 20, 2023 · Problem Management manages problems and known errors. Problem Management focuses on reducing the number of incidents; either reactively, by preventing incidents from recurring, or proactively by preventing incidents from occurring. An objective of Problem Management is to minimize service disruptions. Creating a problem helps an …

In this article, we’re explaining the differences between incident management and problem management. First, I’ll start with a recent event that shows how service providers can successfully perform both incident and problem management.

This course gives Smart IT Problem Management users an overview of the Smart IT main features and detailed Problem Management features before they begin to use them in real-time. At the end of the course, the learners will be equipped with the knowledge to easily work with problem management processes, the main features of Smart IT.

Good day. Has anyone done / considered an integration to the Problem Management module? We are contemplating raising problems through integration as a means of pro-active investig