A customer journey map is a visual representation of the path customers take when interacting with your brand, from awareness to post-purchase. This path is known as the “customer journey” or ...

When it comes to customer experience (CX), a term you often hear discussed is a “customer journey map.” This refers to a visual illustration that quite literally maps out the various points of ...

How to Create a Customer Journey Map. A customer journey map is a data-driven visualization of how the majority of your most valued customers move through the buying process. Here's how to build yours ...

The customer journey map: A compass for success. A customer journey map is a visual tool that meticulously charts the various touchpoints and interactions a customer has with a brand, extending ...

An ecommerce customer journey map is a visual guide showing a customer’s entire experience with an online store, from the first interaction to the final purchase and beyond.

That's Story Mapping! It's a visual journey that lays out the entire customer experience. "No more wandering in the dark -- everyone sees the big picture and how their piece fits in, from the first ...