AI implementation challenges, regional differences and ethical considerations, Goehler started the discussion by asking me to take a step back and look at customer service from a different standpoint.

With great power comes great responsibility—agency leaders in the age of AI have a duty to employees, clients and consumers ...

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...

Both IBM and British telecommunications giant BT Group cited AI when announcing job cuts ... painful it is to employment and politics." Customer service agents You've probably already experienced ...