Building and keeping trust in a brand is a monumental task. It can mean the difference between soaring success and bankruptcy. A PwC survey found that while 90 percent of executives believed customers ...

Kerry Healy shares insights into Accor's strategy for driving repeat business and improving personalisation. Accor’s CCO Kerry Healy on data, loyalty and a portfolio expansion . accor, kerry healy, ...

Consumer trust in UK food and clothing retailer Marks & Spencer (M&S) has been affected after a cyber attack last week.

QSRs relied heavily on discounts and value menus to attract customers grappling with rising costs. While these strategies ...

Under Armour, Inc.’s UAA strategic transformation across its direct-to-consumer (DTC) model, product innovation and global expansion are driving meaningful progress toward sustainable growth and ...

In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

Furthermore, provide complete transparency and visibility,” Tiwari from HDFC Life stressed the significance of trust and predictability ... to build enduring customer loyalty and achieve ...

This can boost trust, improve customer satisfaction and foster long-term loyalty. To earn trust and achieve excellence in data, AI and customer support, you must start with transparency.

“Dynamics 365 Customer Insights – Journeys has improved our efficiency by streamlining processes and reducing manual tasks. With consolidated customer and partner information, we respond quickly and ...

While implementing ethical and sustainability practices can be a challenging and expensive endeavor, the effort can result in increased customer ... building trust and loyalty with environmentally ...