ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

Thoughtworks’ engineering practices helped carsales streamline internal development processes and launch its new AI-powered ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Medtech, however, has historically focused more on clinical accuracy and compliance—often at the expense of experience. Today ...

From subway turnstiles to cloud clusters to cryptogram checkers, Tejas Dhanorkar has shown that resilient systems depend less ...

ServiceNow is positioning itself as "the AI operating system for the enterprise" through its new ServiceNow AI Platform, ...

London Underground lines providing a good service - There are currently no disruptions on the London Underground ...

Improve cross-channel consistency Data shows that 72% of consumers expect immediate service ... journey mapping Advanced analytics will enable more accurate predictions about future customer ...