LGBTQ hotlines nationwide, including the Rainbow Youth Project and the Trevor Project, are seeing massive surges in crisis ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

Our expanded partnership with Five9 takes this even further, combining the best of both platforms to streamline and unify ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

The meteoric rise of digital communications over the past three decades has created a relatively new category of tech sector investing. It's called digital infrastructure, or ...

A consultant told the Kansas City, Missouri, Board of Police Commissioners on Tuesday that nearly half of the police department’s 911 calls are non-emergency.

Through a study of the needs and demands of communities, community centers consolidate projects that, beyond encouraging the comprehensive development of individuals in collective environments ...

About 4,102 individuals or 1,022 families in Quezon City are now staying in the city’s 20 evacuation centers as of 12:40 p.m. Thursday ... “For emergency call 122 or message QC Facebook page, and ...

Xiaomi India announced the launch of a dedicated Sign Language Support feature, underscoring its commitment to making technology accessible to all. This new service aims to bridge the ...