In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

Quality Metrics Take Priority: A significant 61.9% of contact centers prioritize customer satisfaction and first-call resolution, while 37.3% focus on revenue and cost goals.

A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve response times to calls ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

The meteoric rise of digital communications over the past three decades has created a relatively new category of tech sector investing. It's called digital infrastructure, or ...

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the Multicloud The Future of the Internet ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

A consultant told the Kansas City, Missouri, Board of Police Commissioners on Tuesday that nearly half of the police department’s 911 calls are non-emergency.

The Carr Center for Human Rights Policy serves as the hub of the Harvard Kennedy School’s research, teaching, and training in the human rights domain. The center embraces a dual mission: to educate ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

Through a study of the needs and demands of communities, community centers consolidate projects that, beyond encouraging the comprehensive development of individuals in collective environments ...