In this modern era, evolving financial landscape, the integration of artificial intelligence (AI) has brought transformative ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing enterprise operations, creating smarter, more ...

Cresta will help Optimum improve sales conversion rates, accelerate efficient revenue growth, and empower their agents with the use of Generative AI "Optimum's mission is to become the ...

"By infusing their contact center operations with our best-in-class generative AI solutions, Optimum will be able to better empower its agents and elevate the customer experience to new heights ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

In the rapidly evolving financial sector, the integration of Artificial Intelligence (AI) and event-driven architecture has ...

Customers expect fast loan approvals, CEO Brad Calhoun says, so the credit union now lets artificial intelligence decide who ...

May 7, 2025 /PRNewswire/ -- Cresta, the leading contact center artificial intelligence (AI ... powered solutions at scale to enhance its customer experience and drive efficient revenue growth.

From automation to orchestration, AI can help banks win customer loyalty The Fast Company Impact Council is an ...

UOB and Accenture (NYSE:ACN) today announced that they have signed a Memorandum of Understanding (MoU) to support the Bank's ...

The financial world is on the brink of a new era marked by greater efficiency, innovation and customer-centric services.