E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX ...

ServiceNow is positioning itself as "the AI operating system for the enterprise" through its new ServiceNow AI Platform, ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

Thoughtworks’ engineering practices helped carsales streamline internal development processes and launch its new AI-powered ...

From subway turnstiles to cloud clusters to cryptogram checkers, Tejas Dhanorkar has shown that resilient systems depend less ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Medtech, however, has historically focused more on clinical accuracy and compliance—often at the expense of experience. Today ...

London Underground lines providing a good service - There are currently no disruptions on the London Underground ...

The company is evolving towards a SaaS business model that provides companies with advanced technological tools that optimize customer experience (CX) and employee experience (EX), driving operational ...