Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

LGBTQ hotlines nationwide, including the Rainbow Youth Project and the Trevor Project, are seeing massive surges in crisis ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

The chatbot will be a 24/7 addition to Rogers’ site. A link to the assessment can even be provided to Rogers’ call centers in ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

The meteoric rise of digital communications over the past three decades has created a relatively new category of tech sector investing. It's called digital infrastructure, or ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

A consultant told the Kansas City, Missouri, Board of Police Commissioners on Tuesday that nearly half of the police department’s 911 calls are non-emergency.

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...